FREQUENTLY ASKED QUESTIONS
While we welcome competition because we genuinely want to see the sport of “winching” grow, we are fed up with the amount of people that are being duped into buying something solely because of the low price and horsepower rating. Please don’t be fooled by the sticker displaying the number of horsepower on the side of the engine. While the horsepower rating is a concern, reliability and durability should go “hand in hand” when shopping for a winch. This is the reason we are a dealer and distributor for Subaru small engines ONLY!
We are asked to troubleshoot and in most cases fix/diagnose “other” people’s winches on a weekly basis. If you are reading this, you have found the ONLY company manufacturing the winch you should be considering!
Let us just start with the fact that while we understand there is no REAL competition out there today and there hasn’t been since the offering of our current product line, we know all the “garage winch builders” will read this and most likely copy what they can, either in design or with our verbage for their makeshift sites. Our reason for stating this to our customers is because if you see a machine that resembles ours in ANY way, know that we were here first, not with the idea of the winch, but with our design, shape, and so many rider-friendly attributes. We acknowledge that while “some” would love to disagree, those “some” doubted our mission 8 years ago, when we started our product line and we would ask them…”where are you today?” Our hearts have been in this industry since day one and rest assured we aren’t going anywhere!
Q: How much does the shipping cost and how long until I receive my winch?
Q: What are the differences between the Wake and Pro models?
Q: What all is included with each of your different models of winches?
Q: Do your winches come with a warranty?
Q: What winch would you suggest for my application?
Q: How much maintenance do your machines require?
Q: Do I have to worry about mixing the oil and gas?
Q: What do your different models of winches weigh and how easy are they to transport?
Q: How hard are they to operate and what age should the operator(s) be?
Q: Why do your winches cost a little more than some others on the market?
Q: Can I have my winch customized, either in color or have something of my choice machined into the waterproof sides (team, association, nickname, crew name, etc.)?